Building Resilience for Managing Difficult People
Introduction
Module 1 – Who Do You Find “Difficult”?
Module 2 – How to Manage “Difficult” Situations
Module 3 – Dealing with Extreme Emotions
Module 4 – Conclusion and Next Steps
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Module 3 – Dealing with Extreme Emotions
Building Resilience for Managing Difficult People
Module 3 – Dealing with Extreme Emotions
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