Deliver “WOW” experiences that turn your customers into raving fans! Learn how to stand out and cater to both clients and employees to create unforgettable experiences that translate to long-term relationships. By the end of the course, you will have the knowledge and skills to create exceptional experiences for your prospective and existing clients, elevate your business partner relationships, engage and retain your employees, and ensure that all stakeholders feel heard and valued.
Learning Objectives:
- Recognize and describe the key differences between serving customers, business partners, and employees well and wowing them to create delightful and memorable experiences that translate to long-term relationships
- Create exceptional experiences for your prospective and existing clients so that they buy more, stay with you over the long-term, and recommend you to others
- Elevate your business partner relationships so that you are always a top priority, keep your valued partners over the long-term, and acquire new talent
- Engage and retain your employees, whether full-time or freelancers, by ensuring that they are aware that their contributions are personally valued by you and your team
- Implement your ‘Wow’ program so that your customers, business partners, and employees feel heard and valued immediately
Skills: Customer Relationship Management. Customer Experience, Stakeholder Management, Business Relationship Management, Experience Design, Program Management
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